GET THIS or you Will Get something You do NOT WANT! ALL of the "ASKS" seem to be ADS formatted. I KEEP Getting asked about ADDING Norton Utilities Premium. Otherwise, WHAT am I paying a YEARLY Auto-Renew Subscription for Norton 360 Premium (which GAVE me Utilities Premium) for? Isn't there supposed to be INCLUDED Support if something goes wrong with your computer, because of Malware, if Norton 360 IS Installed AND Running? Norton Utilities Premium takes care of CPU usage, cookies, Temp files, Junk files, and other things that Smart Scan is listed as doing. If you experience any issue with running Smart Scan, contact Member Services and Support for assistance. Why is the Smart Scan showing only the 'Disconnect' option? Ensure that you do not run any other Norton scan when Smart Scan is in progress. Running another scan such as Quick Scan or Full System Scan can interrupt with the functionality of Smart Scan. Why is it recommended not to run any other scan when Smart Scan is in progress? No, you cannot run the different categories of Smart Scan individually. Is it possible to run the individual sections of Smart Scan separately? NortonLifeLock recommends that you resolve the issues detected in the each category of the scan before you proceed to the next category. If you choose to ignore the issues reported in the current scan, you must run Smart Scan again and act on the issues identified. No, you cannot turn off the promotional offers that appear when you run Smart Scan.Ĭan I fix some of the issues reported by Smart Scan at a later time? To resolve this, you must run LiveUpdate so that the latest definitions get downloaded.Ĭan I turn off promotional offers when running a Smart Scan? In this case, Smart Scan runs with the existing virus definitions and completes the scan while newer virus definitions may be available in the Norton server. For example, you may have not used your computer for long time and ran Smart Scan as soon as you launched Norton. This can happen when you do not have the latest virus definitions but run Smart Scan. Why does the main window display 'At Risk' even after Smart Scan completes and detects no issues? Why do I see different issues at different times?Įach time you run Smart Scan, it assesses the current security, network, and system performance status and notifies you with the necessary actions best suited to resolve the issues found. Unlike the existing Norton scans that scan for threats and performance issues, Smart Scan performs a comprehensive scan for viruses and malware, network vulnerabilities, performance issues, and privacy issues. Why should I run Smart Scan to resolve issues? Will not the existing Norton scans resolve this?
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